Q: An item I would like to purchase is listed as * out of stock * will you be getting more in stock?
A: Yes, more than likely. Just return to our 'What's New' section often to see what items we have restocked or sign up for our 'Zinnia Update' which is sent out whenever a new shipment arrives.
Click here to sign up

Q: My invoice states a total of $45.95 - Is this amount in Canadian dollars or US dollars?
A: All of our prices and invoices are quoted in Canadian dollars (current rate is approximately $1.00 US = $1.15 Canadian). Your credit card will be billed in your local currency. There is a handy currency converter located in the shopping basket once you have chosen products and clicked on 'Add to Basket' located at the bottom of each products page.

Q: If I live in the United States how much money am I saving?
A: Approximately 25%. US citizens do not have to pay any tax, which is a savings of 14%, and the current rate of 1$ US = $1.15 Canadian equals a further 10% savings off of our prices!
Click here for more information for our US customers

Q: I am concerned about security. How do I know that your web site is secure?
A: Once you press the 'SUBMIT' button after viewing the contents of the Shopping Basket you will be directed to our secure server (you will notice the locked lock on your browser window).
Click here for more information on security

Q: I have made two orders today because I found something else that I liked - will they come packaged together?
A: If we receive the orders within 2 hours of each other we will package and send them out as one package and we will discount the shipping on the second order.

Q: I received my invoice and I really would like to have my order sent by Airmail and I mistakenly chose 'Ground' - what should I do?
A: Just e-mail us your request as soon as possible (after 2 hours we cannot guarantee that we will still have your parcel because it may already be on it's way!). We will e-mail you a revised invoice that day.

Q: My order is a gift. How can I have you send it to the person who is supposed to receive the gift?
A: Once you have finalized your order and pressed the 'SUBMIT' button you will be directed to our Secure Server area where you can fill out this information and have your order sent to their address.

Q: I would like to pay by cheque. Is this possible?
A: You can pay by Certified Cheque, Money Order or Bank Draft.  Just use our shopping cart system as normal and fill out your ordering information once you have chosen the items that you want.  Once we receive your payment (please include a copy of your invoice) we will ship your order out to you promptly.

Q: I am interested in wholesale prices - do you sell wholesale?
A: We currently offer a selection of beautiful embossed greeting cards at wholesale prices, however, we do not offer wholesale prices on any other products at this time.
Click here to go to our wholesale Greeting Card page

Q: Where can I find your shipping rates?
A: All of our shipping rates can be found in the Shopping Basket. Choose a product (i.e. incense) and click on 'Add to Basket' (at the bottom of the page) to go to the shopping basket where you can view the shipping rates for that product. Choose multiple products and then click 'Add to Basket' to view the shipping rates for that group of products.

Q: I am ordering within Canada, what is the $1.00 shipping surcharge for?
A: Canadian orders (only) are subject to a $1.00 additional shipping charge to offset the domestic shipping costs which are more than costs to ship to the USA.